Joplace.NG

Employer Profile

We are a specialised, purpose-built, digital-first mobility and transportation company poised to redefine urban transit in Nigeria. Backed by a diversified Nigerian investment group, the organisation bridges the critical gap between the growing demand for safe, efficient urban mobility and the evolving needs of individuals, businesses, and institutions. By combining cutting-edge digital platforms with rigorous operational discipline, the company will deliver a seamless, premium ride experience supported by a verified driver network, robust fleet management, and end-to-end logistics capabilities. Currently in a pre-launch phase, our client is assembling a foundational, world-class team to architect their market entry and drive nationwide scale.

The Opportunity

As the IT Support Manager, you will serve as the operational backbone of the organisation’s technology function. This is a critical mid-to-senior role responsible for ensuring the day-to-day reliability, availability, and security of all IT systems, end-user devices, internal networks, and the support services that keep the business running at full capacity.
You will manage the IT helpdesk function, oversee hardware and software asset management, coordinate with vendors, and serve as the first line of escalation for all technical incidents — ensuring that every team member across the organisation has the tools and support they need to perform at their best.
You will report directly to the IT Manager and work closely with all departments to deliver responsive, high-quality technical support in a fast-paced, pre-launch environment. This is a hands-on role with a clear path into broader IT leadership as the company scales.

Key Responsibilities

1. IT Helpdesk & End-User Support

  • Manage the IT helpdesk and serve as the primary point of contact for all internal technical support requests.
  • Triage, log, and resolve incidents within defined SLA targets
  • Provide hands-on technical support for hardware (laptops, desktops, mobile devices, printers) and software (OS, productivity tools, and business applications).
  • Set up, configure, and troubleshoot workstations and devices for new and existing staff during onboarding and role transitions.
  • Maintain a structured IT knowledge base and self-help documentation to reduce recurring support requests.

2. Infrastructure & Asset Management

  • Oversee the deployment, maintenance, and lifecycle management of all IT hardware, software licences, and peripherals.
  • Maintain an accurate, up-to-date IT asset register tracking all devices, licences, and equipment.
  • Monitor and maintain the performance and availability of internal network infrastructure, including LAN, Wi-Fi, VPN, and internet connectivity.
  • Coordinate hardware procurement, repairs, and replacements in line with budget guidelines and operational requirements.
  • Support the IT Manager in the monitoring and maintenance of cloud infrastructure environments (AWS, GCP, or Azure).

3. Cybersecurity & Compliance Support

  • Enforce access control policies — including user account provisioning, role-based access, and timely offboarding of leavers.
  • Monitor and manage endpoint security, antivirus deployment, and software patch updates across all devices.
  • Support compliance with the Nigeria Data Protection Act (NDPA) and internal data security protocols.
  • Assist in conducting access log reviews, security audits, and vulnerability assessments as directed by the IT Manager.
  • Educate staff on cybersecurity best practices, phishing awareness, and password hygiene through regular training and communications.

4. Vendor & Systems Coordination

  • Liaise with third-party technology vendors, ISPs, and SaaS providers to ensure consistent service delivery and timely issue resolution.
  • Assist in the evaluation, procurement, and onboarding of new software tools and technology solutions.
  • Provide technical support and coordination for cross-departmental system integrations and platform upgrades.
  • Prepare regular IT support reports covering ticket volumes, resolution times, recurring issues, and system availability metrics for management review.

Candidate Profile: What We Are Looking For

  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
  • Experience: Minimum of 3–5 years of progressive experience in IT support or systems administration, with at least 1 year in a supervisory or team lead capacity.
  • Security & Compliance: Solid understanding of endpoint security principles, access control best practices, and data protection compliance. NDPA awareness is a distinct advantage.
  • Core Competencies: Exceptional problem-solving skills, a calm and methodical approach to incident management, and the ability to explain technical issues clearly.
  • Soft Skills: Strong service orientation, excellent communication skills, high attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
  • Mindset: Proactive, reliable, and committed to continuous improvement — comfortable working independently and as part of a small, agile technology team.

The Executive Advantage: What’s on Offer

  • Remuneration: Attractive salary package with performance-based reviews.
  • Foundational Impact: A unique opportunity to shape the IT support culture of a soon-to-launch tech mobility company from day one.
  • Structured Growth: A clear, transparent career progression path into senior IT and technology leadership roles.
  • Dynamic Culture: A collaborative, innovation-driven work environment that values agility and excellence.
  • Industry Exposure: Direct involvement in scaling a technology-enabled mobility business with national impact.
  • Continuous Development: Dedicated professional development, certification support, and executive training.

How to Apply

Please Note:
  • Only candidates who meet the minimum requirements and successfully pass the initial online assessment will progress to the interview stage.
  • Applications are reviewed on a rolling basis. Early submission is strongly encouraged.
  • Globalclique and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Confidentiality:
  • This is a retained, confidential executive search. The client’s name and specific proprietary details will be disclosed only to shortlisted candidates during the formal interview stages.